Privacy Policy

Introduction

Survey48 is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and protect your data in accordance with UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect the following information:

• Your name and contact details
• Property addresses related to your enquiry or booking
• Details provided during booking or contact form submissions
• Survey-related information and notes
• Technical data such as IP address and browser type
• Messages you send through our website live chat
• Anonymous website statistics (see Website Statistics below)

How We Use Your Information

Your data may be used for:

• Responding to enquiries
• Processing survey bookings
• Preparing and delivering survey reports
• Administrative and legal purposes
• Improving our services

Data Storage & Security

We store personal data securely using encrypted systems and industry-standard security measures. Access is restricted to authorised personnel only.

Sharing Your Information

We do not sell or share your personal data with third parties except where required by law or where necessary to deliver our services (e.g., providing information to a lender or legal representative with your consent).

Live Chat

Our website has a live chat. If you use it, we store the messages you send and our replies, the page you were on when you started, and, only if you choose to give them, your name and email address. We also keep a scrambled (hashed) version of your IP address that cannot be turned back into the original address; it is used only to prevent spam and abuse.

We use this information only to answer your enquiry and to keep a record of our correspondence. If you give us your email address and have left the page, we may email our reply to you. The chat keeps a random reference number in your browser’s local storage so your conversation continues as you move between pages; it is not used for tracking or advertising. Chat conversations are deleted after 12 months without activity, and you can ask us to delete yours sooner (see Your Rights below). Please do not include sensitive personal information in a chat message.

Website Statistics

We count visits to our website so that we can see which pages are useful and how people find us. This is done on our own server, without cookies and without any third-party analytics service. For each page you view we record the page, the date and time, the type of device, browser and operating system, and the website you arrived from (if any). We do not store your IP address, and we do not store anything on your device.

To count visitors without identifying anyone, your IP address and browser details are combined with a random key that is changed and then permanently deleted every day, and only a short, irreversible code is kept. This means a visit cannot be linked to you, or to a visit on another day. We do not count visitors whose browser sends a “Do Not Track” or “Global Privacy Control” signal. Page-view records are deleted after 14 months.

Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request deletion of your data
• Object to certain types of processing
• Request data portability

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: admin@survey48.co.uk

Live chat: Start a live chat