Frequently Asked Questions
Which survey do I need?
Modern homes in reasonable condition typically require a Level 2 Home Survey. Older, extended or non-standard properties benefit from a Level 3 Building Survey. Commercial properties require a tailored commercial inspection.
Can I speak with the surveyor?
You can request a call back from the surveyor at any stage of the process. This ensures you have clear access to professional guidance whenever you need it, whether that’s to discuss initial queries, clarify findings during the survey, or talk through the final report and recommended next steps.
Can you advise on the property’s value?
We provide Level 2 Homebuyer Surveys and Level 3 Building Surveys only. Our service does not include valuations, market appraisals, or any advice relating to property value.
Can I cancel the survey?
You may cancel your survey appointment and receive a full refund, provided that a minimum of 24 hours’ notice is given prior to the confirmed scheduled inspection time. Where cancellation is made with less than 24 hours’ notice, a £100 administration fee may be deducted from the refund to cover scheduling and allocation costs.
When will I receive the report?
We aim to deliver all survey reports within 48 hours of the site inspection taking place, even where this falls on a Sunday. In some circumstances the reporting period may extend up to five working days. Where this is the case, you will be kept informed throughout so you know exactly when to expect your completed report.
Why are utilities assigned Condition Rating 3 within the report?
Services are given a Condition Rating 3 because specialist testing is required to confirm their performance, safety, and compliance. This reflects the limits of a visual inspection and does not mean the systems are defective, unsafe, or without certification. It simply indicates that a qualified contractor should undertake appropriate testing to provide a full assessment.