Complaints Handling Procedure

Our Commitment

Survey48 is committed to delivering a high standard of professional service. If you are dissatisfied with any aspect of our work, we encourage you to raise your concerns so we can address them promptly and fairly.

How to Make a Complaint

If you wish to make a complaint, please contact us using one of the following methods:

Email: admin@survey48.co.uk

Live chat: Start a live chat

Please provide your name, contact details, the property address (if applicable), and a clear description of your concerns.

What Happens Next?

We will acknowledge your complaint within 7 working days.

A full investigation will be carried out, and you will receive a written response within 28 working days outlining our findings and any actions we propose to take.

Record Keeping

All complaints are logged and reviewed periodically to help us improve our services and ensure continued compliance with professional standards.